FAQs

Can I cancel my order after I've made a purchase on the website? - You can.

You can immediately cancel your order up to 24 hours after purchasing. So if you change your mind, please send us a message right away. 

We'll cancel and refund you as soon as we get your request as long as your order has not shipped out yet. A returns process is required for refunds after the item arrives to your location if it's already been shipped out. 

 

How do I return or exchange an item? - Our Guarantee.

We have a 14 day refund policy that starts only when your package arrives at your doorstep. 

We accept returns for undamaged items within 14 days to guarantee customer satisfaction. 

Please contact our support team at customer@badsocietyclub.com and we'll get back to you within 24 hours to assist you with the process. 

 

What types of Payment do you accept? - All Standard Payments.

We accept all Payments by Visa, Mastercard & American Express

 

What are your shipping options? - Limited by volume.

 

We offer standard and express shipping to all of our customers. Check our shipping page for more details on shipping times depending on your location. 

 

What if my order arrives damaged? 

In the case that your order arrives damaged or broken, please contact us within the first 7 days of receiving the order for reshipment. 

 

Where do you ship from?

Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless how far they go. 

Primarily we ship our from fulfilment centres in the United Kingdom. If your item is out of stock in your nearest location, we'll send it directly from our production line with the same delivery times as indicated in our shipping page. 

 

Can I get a refund on my Sale items?

No, unfortunately we do not offer refunds on items purchased in any sale this includes using a discount code at checkout for your purchase.

 

Customer Service Email?

Please Email - Customer@BadSocietyClub.com 

Customer Service Hours 

Mon - Fri

5PM - 11PM

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